Terms & Conditions

If there are any issues, please contact us immediately with details and photos.

Please note that there are no refunds or exchanges if information has been incorrectly supplied by the customer (e.g. spelling or sizing is incorrect). Please contact us within 24 hours to amend your spelling / personalised details.

For special and custom orders, the item will need to be remade from scratch so full price will apply for re-order.

All orders are not refundable and require upfront payment before item will be dispatched.

Any additional freight costs for returns and exchanges is the responsibility of the customer, unless otherwise agreed to by Morgan and Bear.  We endeavour to safely pack all items to withstand travel to the customer.

We do not take responsibility for damages during transport to customer and tracking details are provided when available. Any damages need to be raised by the customer with the transport company if seeking compensation.